"the staff were brilliant, nothing too much trouble"
Tripadvisor
"the staff were brilliant, nothing too much trouble"
pamdrive - Northants, UK

Meet the team

We're proud of our dedicated team who strive to offer the best service at all times, ensuring our guests have an enjoyable and memorable stay. Every member of staff is crucial to the smooth running of the hotel. There's not room to introduce them all here, but here are some key members of the team.

Norbert Stump

Norbert Stump

General Manager

At the beginning of 2019, Norbert Stump took over the reins from Luis de Oliveira as the Pomme d'Or's General Manager. Norbert now oversees all the hotel's departments, ensuring we deliver our guests the high standards of service the Pomme is renowned for.

Born, raised and educated in his native Germany, Norbert has spent his career sharpening his skills in some of the world's most prestigious hotels and restaurants. From five-star restaurants in South Africa, to the legendary Raffles Hotel in Singapore, Norbert has a level of experience that makes him a prized asset for any hotel. 

When Norbert's not greeting guests and passing on his knowledge to the rest of the team, you'll find him spending time with his family and taking long walks on Jersey's beautiful beaches.

Blake Albert

Blake Albert

Deputy General Manager

Born and raised in Johannesburg, Blake completed his Hotel Management Diploma and has worked for Crowne Plaza and the award-winning St Michael's Hotel in Cornwall, experience that makes him a valued addition to the Pomme team. 

His favourite part of the job is making special moments happen - especially when under the most trying or difficult conditions. It could be for staff or guests, but for Blake nothing beats the satisfaction of making someone feel really happy.

He is particularly fond of cycling and kayaking - both great things to enjoy in Jersey. For visitors, Blake recommends discovering St Helier's lovely little shops and restaurants; enjoying the harbour-side restaurants in Gorey; and going to see the amazing lighthouse at La Corbière. But the best thing about Jersey? The people are so friendly and kind.

Stacey McHarg-Nowak

Stacey McHarg-Nowak

Front of House Manager

Stacey leads our Front of House team, working alongside a group of dedicated colleagues to provide our guests with the best experience possible.

Born in Edenvale on the outreaches of Johannesburg, Stacey grew up on the east coast of South Africa in a town called Empangeni. After living and working in hospitality in Scotland, her fondness for the ocean influenced a move to the island seven years ago.

Nothing makes Stacey happier than interacting with our guests and making the best of their holiday. High on her list of recommendations are exploring the historic castles around the island and a visit to Jersey War Tunnels. Of course, with her love of the sea, taking long walks alongside Jersey’s beautiful beaches and coastline is an absolute must!

Joseph Kibe

Joseph Kibe

Guest Services Supervisor

Joseph is our Head Concierge, providing our guests with a range of top-drawer services including making local recommendations and reservations; booking transportation; assisting with luggage; providing courier & parcel services; and organising travel arrangements & tours of local attractions.

Raised and educated in Kenya, Joseph attended one of the country's leading catering colleges before joining the 5 Star Norfolk Hotel in Nairobi. From there he came to Jersey in 2001. He enjoys walking the quiet country lanes and discovering Jersey's natural beauty and serene atmosphere.

For visitors, Joseph thinks Jersey's a winner because of the variety on offer for all generations, from Durrell Wildlife Park to historical sites to watersports.

Marianne Van Heel

Marianne Van Heel

Meetings and Events Manager

Marianne joined our reception team a little over two years ago and today, she leads our events team as our Meetings and Events Manager.

Marianne was born, raised and educated in Holland, arriving in Jersey as a hospitality intern. Throughout Marianne’s career she’s worked at a number of Jersey’s best hotels in a variety of different roles. But it’s here at The Pomme d'Or in her event management role that she truly excels, helping our guests create the event of their dreams.

When she’s not organising weddings, conferences, socials and more, Marianne spends her time in the gym focussing on her fitness. She loves eating out, visiting the cinema with friends and highly recommends trips to St Brelade’s Bay and La Mare Vineyards when visiting Jersey.