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Covid-19 Updates

Hotel Opening Update

It has been more than 100 days since we were obliged to close the doors at the Merton Hotel due to the Covid-19 pandemic. We always said that the closure would be temporary and we are delighted to announce that further to the Jersey Government advice released yesterday, we are now in a position to open once again to overseas visitors.

 Our team have been working tirelessly behind the scenes to ensure a safe and warm welcome back to the Merton Hotel and we are pleased to announce the opening date of Friday 17 July

Our luxury self-catering Merton Suites are available and open from Friday 3 July.

For any customers who are affected by the temporary closure we would like to offer you the option to amend your reservation to anytime in the future, in any of our properties up to the end of 2021.

 If you have a booking with us, please contact our reservations team on 0845 800 5555 or via email reservations@mertonhotel.com

We ask for your patience and understanding during this challenging time as many of our team continue to work remotely. We look forward to welcoming you back to the Merton Hotel and the beautiful island of Jersey soon.

Update on facilities and opening times

Things may look a little different around the hotel as we have adapted our operation to what is best described as the 'new normal'. We've had to put new rules in place to protect your health. We appreciate that some of these may make your visit a little different to usual but they are genuuinely there to help.

The conditions are new to all of us and it will take time to adjust. Our staff have been trained but we've not had customers for a very long time, so we may be a little rusty. 

Dining Experiences

Enjoy great food and friendly physically distanced service at our various restaurants and bars.

Please book your dining times in advance so that we can avoid crowding and ensure physical distancing.

The Belvedere Restaurant

With a new buffet and a new look, the Belvedere Restaurant is the hotel’s main restaurant.

Breakfast

Available from 7.30am until 10am

Start your day by delighting your taste buds with a bespoke breakfast from our new buffet where you can choose from a vast choice of English and Continental breakfast favourites.

Dinner

Each evening from 6pm until 9pm

A huge culinary selection awaits at our new buffet which features a classic carvery, local dishes and world cuisine. Now open half an hour earlier to ensure additional space between bookings.

When guests use the Belvedere Buffet, we must insist that they use the gloves and masks provided when in the Buffet area.

Bonetti’s

Open nightly from 6pm until 10pm

Our Italian inspired restaurant with al fresco dining (weather permitting), offers pizza and pasta dishes as well as American classics from our Jersey Joe’s Menu.

Our special early evening children’s menu offers a selection of meals for our younger guests including some classic Italian dishes.

Early evening children’s menu available nightly from 5pm until 5.45pm   

The Lobby Bar

Open from 9am until late

The hotel’s spacious Lobby bar offers a premium drinks selection, teas and coffees.

A food menu is also available from midday until 5pm.

With live piano music nightly from 7.30 until 10.15pm, the Lobby is the hotel’s late bar for residents.  

Jersey Joes

In line with physical distancing recommendations, we are unable to open Jersey Joe’s this summer, however a range of Jersey Joe’s menu favourites are available in Bonetti’s

The Commentary Box

As it would be difficult to maintain physical distancing in this area, we are unfortunately unable to open the Commentary Box at this time.

Leisure and Entertainment

Aquadome

Pools

Both indoor and outdoor pools are open from 9.30am until 5pm each day.

Gym

The Gym is open from 6:30am until 9pm Monday to Friday and 7am until 7pm on Saturdays & Sundays. Please book your Gym slot in advance at the Aquadome reception.

The Flowrider

With increased ride time and a maximum of 9 people per session, the Flowrider has two sessions daily:

10am / Safety briefing at 9.30am followed by ride session from 10am until 1pm

2pm / Safety briefing at 1.30pm followed by ride session from 2pm until 5pm

Cascades Café Bar

Open from 9.30am until 5pm

Cascades Café bar offers a selection of cold beers, ciders, wines and soft drinks as well as sandwiches, paninis, salads and snacks.

Nightly Entertainment in The Star Room

Open from 6pm until late.

Our family friendly venue has an act on stage every night during the summer from shows and performers to quizzes, team challenges and silent disco sessions. Things may be a little different to how they are normally but we’re still ready for a summer of fun and nightly entertainment.

 Nightly entertainment available until 24 September excluding 4 September.

Kids Zone Live!

Our popular children’s mini disco style entertainment feature includes games, character appearances and party dances with the Kids Zone Crew. Every night at 8.30pm in the Star Room until 4 September except on Thursday nights when we present ‘Wish Upon A Star’ – a fun filled show packed full of Disney songs!

Teenage Events

Due to Coronavirus guidelines and restrictions, unfortunately our teenage activities will not be available during the 2020 season. Please accept our apologies for any disappointment.  

Character Meet and Greet

 Meet one of our Character Superstars for a selfie. Meet either Maxx, Madison or Krock in the Star Room at 6pm every night until 4 September.

Kids Zone Club

 With activities every night between 6.30pm and 8.30pm, our Kids Zone club is for 4 to 12 year olds and features everything from Lazer Tag to Storytelling and Roller Kart Racing to Jewellery Making.

Registration forms are available from reception. Kids Zone Club runs nightly until 7 September.

Georgie’s Playroom and Crèche

In line with guidance regarding indoor soft play areas and the intimate care required for the Crèche age group, we are unfortunately unable to offer this facility this year.

The Games Zone

With interactive arcade games, air hockey and pool, our family games room will be open daily.

Safe Stay Pledge

Reassuringly high standards of safety & hygiene 

At Seymour Hotels of Jersey, the safety and wellbeing of our guests, staff and partners is always a top priority – even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit any Seymour Hotel, knowing you will experience the quality you expect from the Seymour brand.

In light of the current COVID-19 situation, we have responded by implementing new, stringent, precautionary operational measures to protect the health and safety of our staff and guests and to provide a safe and clean environment for all. These measures are described below:

  1. Increased levels and frequency of cleaning and sanitising throughout our properties
  2. More visible housekeeping ensuring correct Personal Protective Equipment (PPE) is available at all times
  3. New procedures for all areas of our operations with heightened emphasis on hygiene
  4. Enhanced training for all of our staff relating to Health & Safety and hygiene
  5. Increased numbers of hand sanitiser dispensers throughout our operations
  6. Increased and informative guest signage throughout our properties
  7. New spacing standards throughout our operations to facilitate physical distancing
  8. New criteria set for partners and suppliers to comply with the highest hygiene standards

 Our 'Safe Stay Pledge' builds upon Seymour Hotels' already high standards of housekeeping and hygiene, where enhanced cleaning products and upgraded protocols are already in use. We pride ourselves on our cleanliness records and have taken this stance to reassure all our customers, suppliers and staff that we will continue to develop these rigorous protocols over the coming weeks and months.

You can see our full Safe Stay Pledge here.