SEYMOUR GROUP
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FAQ's

Where are the Merton Suites?
The Merton Suites are located adjacent to the Merton Hotel but not linked.

What time is check-in/check-out?
Check in is at 3.00 pm and check out at 10.00 am on the day of departure. Up until 31st March check-in must be after 3.00pm but not after 9.00 pm. Check-out cannot be made before 6.00 am.

Are there a minimum number of nights I must stay?
There is a minimum stay of 7 nights between 2nd June 2012 and 14th September 2012  in any of our Suites for Saturday arrivals, at other times the minimum stay is 3 nights.  Up until 31st March 2012 the Suites are only available for a minimum of 7 nights with discounts for longer stays. Suites available from as little as £38.50 per night for long stays! 

Does the price include breakfast?
No, however breakfast can be purchased locally in the Merton Hotel.

Can I book dinner in advance?
Yes, for guests who would still like to eat a three course evening meal in our Belvedere Restaurant, the advance rate is £18.50 per adult and £9.25 per child per night, a saving of over 20% on normal prices!

Can we use the facilities of the Merton Hotel?
Yes, all the facilities including the Aquadome and Leisure Centre, all bars and restaurants, entertainment, children's clubs etc.

Will my Suite be serviced?
Yes, there will be a light daily service of your accommodation. Up until 31st March 2012 this service will be weekly, although a daily cleaning service and linen change can be arranged for £25.00 per Suite per day.

Can the stowaway bunk beds be used for adults?
No, the sofa beds are restricted for use by children under the age of 16.

Is linen provided in the Merton Suites?
Yes all bed linen is provided, as well as towels that can be changed daily at your request.

Is there a laundry available on site?
Yes there is a laundry room within the building with coin operated washers and driers for your convenience.

Do the Suites have double or twin beds in the main bedroom? 
The Durrell Suite has a 5ft double bed and the Dodo Suite has a twin zip and link bed for flexibility. 

Are there any special offers available?
Yes, we have a number of exciting  offers including our popular Advance Purchase Rate. Watch out for more offers throughout the year and special long term lets in the winter season.

Are there cots available?
Yes, there are a limited number of cots available, please notify us at the time of booking.

Is there car parking available?
Yes, there is a private car park for Merton Suites customers only, in a secure and lit area.

Is there a porter's service available?
Yes, our team of porters at the Hotel will be happy to assist with luggage.

Is there a separate reception desk?
No but just make your way to the Merton Hotel reception where our staff will be able to assist you. When the hotel is closed (Dec - March, check-in will be in the Merton Aquadome and Leisure Club adjacent to the hotel)

Are the Suites non-smoking?
Yes, all of the Suites and Hotel are non smoking

Are pets allowed in the Merton Suites?
No, we have a strict policy that no pets are allowed in the Merton Suites

Do you provide BBQ's?
No, BBQ's are not provided and cannot be used on the balconies

When did the Suites open?
18th June 2011!

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